Terms & Conditions

By using Navya Aquarium, you agree to comply with our Terms & Conditions. If you do not accept these terms, please discontinue use of the site.

Product Details & Images Disclaimer:

Product specifications and images are sourced from manufacturer websites for reference only. Actual details may vary. We strive to keep information updated but do not guarantee accuracy or assume responsibility for discrepancies.

Intellectual Property Notice:

We respect third-party intellectual property rights. If you believe any content infringes your copyright, please notify us at: [email protected] with:

  • Proof of ownership

  • Infringing material details

  • Your contact information.

We will review and take appropriate action.

How to order :

  • Before placing order must check if shipping is available or not at your location.
  • Choose your product and pay amount to place order.
  • After receiving payment shipping process will be start.
  • We will provide details once parcel is dispatched.
  • please check size and details before placing order.

Shipping Policy

We ship orders via bus or train. Dispatch typically takes 3-4 days after order confirmation, depending on transport schedules.

If your selected fish is unavailable or unfit for shipping, we’ll notify you promptly. You may then choose a similar replacement or cancel the order for a full refund.

Delivery Policy:

We currently do not offer home delivery. Customers must collect their parcel from the nearest designated pickup point (bus stand or railway station) as per shipment details.

To ensure your fish arrive alive and healthy, please collect your order as soon as possible. Delays may increase the risk of receiving stressed, unhealthy, or deceased fish.

Payment Method:

We accept online payments only. (Cash on delivery is not available.)

Refund & Warranty Policy

We strive to ensure the safe and timely delivery of your live fish. Please review our policy below:

✅ Full Refund Issued If:

  • We are unable to fulfill your order due to product unavailability.

⚠ Partial Refund (50% of Fish Price) Issued If:

  • Fish arrive dead and the parcel was received on time. (Photo/video proof required within 1 hour of delivery.)

❌ No Refund Issued For:

  • Orders already dispatched (no cancellations after shipping).

  • Fish deaths due to late parcel acceptance.

  • Poor water conditions or improper acclimatization. (Always test water before introduction.)

For any issues, contact us within 24 hours of delivery with supporting evidence.

If you still have any question or anything not explained here, feel free to contact us.